Last updated: July 13, 2026

Privacy Policy

TC Pack Co. ("TC Pack," "we," "us," or "our") respects the privacy of website visitors, prospects, customers and business contacts who use this website. This Privacy Policy explains what information may be collected when you browse our website, submit a quote request, send artwork, request samples or contact us about custom product labels, stickers, paper boxes and packaging sets.

This policy is written for B2B inquiries and project communication. It does not replace any separate written agreement, purchase order, confidentiality agreement or data processing agreement that may apply to a specific project.

Information We May Collect

Depending on how you interact with TC Pack, we may collect the following categories of information:

Business contact details: company name, contact name, job title, email address, phone number, country, target market and preferred communication method.
Quote and project information: product category, packaging type, size, quantity, material direction, printing, finishing, label format, artwork status, timeline, destination market and message content.
Artwork and reference files: dielines, logo files, product photos, barcode references, text layout, brand guidelines, packaging specifications or other files you choose to provide for review.
Website and device information: IP address, browser type, device type, pages visited, approximate location, referral source, form activity and cookie-related information where applicable.
Communication records: emails, form submissions, sample discussions, quote notes and project follow-up messages.

How We Use Information

We may use information for legitimate B2B communication and project handling purposes, including:

Responding to quote requests, sample questions and project inquiries.
Reviewing packaging requirements, material direction, artwork feasibility, production variables and export packing needs.
Preparing or discussing quotations, sample arrangements, production notes, quality checks and shipping preparation.
Improving website content, page experience, inquiry routing and buyer support.
Helping prevent spam, misuse, fraud, unauthorized access or security incidents.
Complying with applicable legal, accounting, tax, trade, recordkeeping or dispute-resolution requirements where they apply.

Cookies, Analytics and Advertising

Our website may use cookies or similar technologies to operate the website, understand website performance, improve user experience and, if enabled, support advertising or remarketing. Essential cookies may be needed for website security or basic functions. Optional analytics or marketing cookies should be used with consent or other appropriate choices where required by applicable law.

For more detail, please review our Cookie Policy.

Artwork, Product Information and Confidentiality

If you upload or send artwork, dielines, product specifications, reference images or brand files, we use them only for the purpose of reviewing, quoting, sampling, producing or coordinating the packaging project you requested. We do not claim ownership of your artwork or brand assets.

Because packaging projects can include confidential product and launch information, please do not send highly sensitive information unless it is necessary for the project. If a project requires stronger confidentiality controls, ask us before sending files so that the appropriate written arrangement can be discussed.

How We Share Information

We do not sell personal information for money. We may share limited information with service providers or project partners when it is necessary to operate the website, respond to inquiries or complete a packaging project. These may include hosting providers, email providers, analytics tools, form tools, logistics providers, payment or accounting providers, production-related partners and professional advisers.

If analytics, advertising or remarketing tools are enabled, some data sharing may be considered "sharing" or similar activity under certain privacy laws. Where required, TC Pack will provide appropriate notice or choices.

International Visitors and Cross-Border Processing

TC Pack works with international business visitors and buyers. If you contact us from outside our operating location, your information may be processed in another country for website hosting, communication, quoting, production coordination, quality review, export packing or shipping support. Data protection rules may differ by location.

Where applicable law requires safeguards for international transfers, we will handle such transfers according to the requirements that apply to the specific relationship and project.

Data Retention

We keep business contact details, quote records, project files and communication history for as long as reasonably needed to respond to inquiries, manage ongoing projects, maintain business records, support repeat orders, resolve disputes, meet accounting or legal obligations and improve our services. Retention periods may vary depending on project status, customer relationship and applicable law.

Security Safeguards

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse or disclosure. No website, email system or online transmission method can be guaranteed to be completely secure. If you believe information shared with TC Pack may have been accessed improperly, please contact us promptly.

Your Choices and Privacy Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent or information about how your personal information is used. You may also ask us to stop non-essential marketing communication.

To make a request, contact us using the details below. We may need to verify your identity and understand your relationship with TC Pack before acting on a request. Some requests may be limited by legal, accounting, security, dispute-resolution or project-completion requirements.

California and Other Regional Notices

If a privacy law such as the California Consumer Privacy Act, the UK GDPR, the EU GDPR, Australia's Privacy Act, Singapore's PDPA, Malaysia's PDPA, UAE data protection rules, Saudi Arabia's PDPL or another regional law applies to your interaction with TC Pack, additional rights, notices or safeguards may apply. TC Pack will respond to applicable requests based on the law that applies to the specific visitor, inquiry or business relationship.

Children's Privacy

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children through this website. If you believe a child has provided information to us, please contact us so that we can review the issue.

Changes to This Policy

We may update this Privacy Policy when our website, business process, technology stack or legal obligations change. The "Last updated" date shows when the page was most recently revised.

Contact

If you have questions about this Privacy Policy or want to make a privacy request, contact TC Pack at sales@tcpackco.com. Please include enough information for us to identify the inquiry, such as your company name, email address, project reference and the nature of your request.

You may also use the website's request a quote page for general questions.